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Vendor Relationship Specialist

New York, NY

Reporting to the Manager of Delegated Vendor Oversight, the Vendor Relationship Specialist manages delegate oversight procedures and facilitates materials, audits and reporting presented at Delegated Vendor Oversight Subcommittee (DVOS). The Vendor Relationship Specialist will support the vendor management processes and programs at Healthfirst to ensure that contractual and regulatory requirements are met. Specialists will also assist with related daily operations and special departmental projects and initiatives.

Duties and Responsibilities:

  • Key contributor and participant in the Delegated Vendor Oversight Committee by compiling materials, providing quality assurance of materials, and facilitating conversation.
  • Oversee delegated vendor and internal business owner relationships to ensure compliance, optimal delegate performance, and achievement of business goals according to Delegated Vendor Oversight Service Level Standards and other vendor contractual requirements.
  • Conduct and drive pre-delegation and continuous audits timely and accurately for delegated vendors to mitigate risks and maintain compliance.
  • Maintain highly effective working relationships with internal business stakeholders to ensure performance metrics are met, identify opportunities for improvement, mitigate risk and eliminate barriers to correct Corrective Action Plans (CAPs).
  • Develop materials that report on performance data for vendors based on contractual requirements and Service Level Standards on a monthly/quarterly basis for DVOS, Quality Improvement Committee (QIC) and Audit, Risk and Compliance Committee (ARCC).
  • Analyze, track and follow-up on the timely resolution of corrective action plan requests, DVOS meeting follow-ups or actions and issues that are a result of vendor processes and as necessary escalate unresolved inquiries/complaints to leadership.
  • Assist Manager with internal/external audit requests as needed.
  • Analyze, update, and modify procedures and processes to continually improve delegate oversight operations.
  • Monitor and report instances of vendor Corrective Action Plans (CAPs) implement CAPs as necessary.
  • Support manager in coordinating audit documents as it relates to compliance with state and federal requirements.
  • Assist Manager in other vendor delegate oversight functions as needed.
  • Perform any other duties or projects that may be assigned.

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Minimum Qualifications:

  • Demonstrated strong organizational, analytical and interpersonal skills with detail-oriented focus.
  • Demonstrated computer literacy along with moderate level skills needed to within Microsoft Office products.
  • Demonstrated project management experience with respect to Planning, Organizing, and Executing to meet business goals.
  • Demonstrated professionalism and leadership skills along with ability to develop and direct projects.
  • Should be adaptable, flexible while working in a fast-paced environment.
  • Utilizing effective verbal and written communication skills are essential.
  • HS Diploma/GED or relevant work experience

Preferred Qualifications:

  • Knowledge of health insurance/health care/managed care environment preferred.
  • Experience with MS Project, Visio and Adobe Professional
  • Ability to digest large scale data sets and present out on tangible findings.
  • Bachelor's Degree or higher from an accredited institution

Compliance & Regulatory Responsibilities: n/a

License/Certification: n/a

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid "" email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range:

  • Greater New York City Area (NY, NJ, CT residents): $67,200 - $97,155
  • All Other Locations (within approved locations): $59,800 - $88,910

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.

Client-provided location(s): New York, NY, USA
Job ID: healthfirst-R017908
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • Fitness Subsidies
    • Mental Health Benefits
    • Pet Insurance
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Family Support Resources
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
  • Professional Development

    • Internship Program
    • Tuition Reimbursement
    • Promote From Within
    • Access to Online Courses
    • Lunch and Learns
    • Associate or Rotational Training Program
    • Learning and Development Stipend
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Woman founded/led
    • Diversity, Equity, and Inclusion Program

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